Operations & Process Manager

Operations & Process Manager

Brooklyn, NY

175-200K

About the Role:

A growing healthcare company is seeking an Operations & Process Manager to oversee daily operations, implement efficient workflows, and ensure compliance standards are met. This role requires a highly organized individual with proven leadership experience, who takes initiative, follows up without prompting, and ensures tasks are completed with precision and timeliness.

Key Responsibilities:

• Manage operational tasks, including payroll and timely regulatory submissions.
• Streamline and improve workflows to ensure lasting efficiency across multiple entities.
• Supervise a growing team of 15+ employees, with team leads reporting directly to this position.
• Oversee compliance processes, ensuring documentation is accurate and deadlines are met.
• Respond to escalations from external agencies or clients in a calm and professional manner.
• Assist with hiring and onboarding processes for new team members.
• Ensure team accountability and consistent adherence to established processes.

Qualifications and Skills:

• Proven leadership experience with the ability to manage and guide teams effectively.
• Highly self-motivated with a proactive approach to follow-up and task completion.
• Detail-oriented and capable of managing large volumes of documentation with accuracy.
• Strong organizational skills with the ability to juggle multiple responsibilities effectively.
• Process-driven mindset, focused on creating and maintaining efficient systems and workflows.
• Excellent communication skills in English, both verbal and written.
• Able to stay calm under pressure and think on their feet when resolving issues.
• Proficiency in basic software tools (e.g., Microsoft Office, data entry systems).
• No prior healthcare industry experience necessary; training will be provided.

Email resume to: Baila@maiplacement.com