Director of Operations – Product Division

Director of Operations – Product Division

New Jersey (Hybrid Potential)

$180,000 – $220,000

Position Overview

We are seeking a highly professional and relationship-driven leader to oversee a growing product-focused division. This role blends operations leadership with client-facing responsibility, managing key accounts and ensuring high-level service delivery. The ideal candidate brings strong client relationship management, operational leadership, and experience with products (buying/selling/import), with the ability to represent the company effectively with senior stakeholders.

Requirements

– Experience managing customer relationships, preferably with large accounts

– Strong operational leadership experience

– Background in product-based business (distribution, import, wholesale, etc.)

– Ability to handle escalated client issues with professionalism and discretion

– Strong communication and presentation skills

– Experience managing small teams

– Sales exposure is a plus

Responsibilities

Client Relationship Management

– Serve as primary point of contact for key accounts

– Handle escalations and ensure high-level client satisfaction

– Maintain and strengthen client relationships

Operations Leadership

– Oversee day-to-day operations of the division

– Ensure efficient processes across customer service and fulfillment

– Identify and implement improvements to support growth

Team Management

– Manage and develop a small customer service team

– Provide direction, support, and accountability

– Build structure for future team expansion

Business Growth Support

– Support sales efforts through relationship management

– Identify opportunities to expand existing accounts

– Collaborate with leadership on hiring and scaling the department

Must-Haves

– Strong client-facing experience with large or high-value customers

– Operational leadership experience

– Product-based background (buying/selling/import/distribution)

– Professional presence with strong communication skills

– Ability to manage escalations and maintain relationships

Email resume to: frimie@maiplacement.com