Retention Manager

Retention Manager

Brooklyn, NY

65 – 80K + Bonus

We are seeking a highly skilled Manager to lead our Case Management team. The ideal candidate will have a high emotional intelligence (EQ), a knack for working with people, and the ability to think creatively to find solutions. This role requires managing a diverse team and ensuring satisfaction for both clients and employees. If you are a creative, people-oriented leader with a passion for managing teams and finding innovative solutions, this may just be your calling!

Responsibilities:

• Lead and manage a Case Management team of 10-15 members
• Develop and implement strategies to retain clients and improve customer satisfaction
• Handle team issues and provide effective solutions
• Maintain a high level of client and employee satisfaction
• Think creatively to find innovative solutions
• Maintain a positive and productive work environment

Requirements:

• Proven management experience, particularly in handling a team of 10-15 people
• High emotional intelligence (EQ) and strong interpersonal skills
• Excellent problem-solving abilities and creative thinking
• Ability to juggle multiple tasks and keep both clients and employees happy
• Experience in hiring, training, and managing performance
• Strong organizational and leadership skills

email resume to: nechi@maiplacement.com